The fault we see over and over here isn't a broken spring or a dead opener. It's a new door that doesn't sit right in an old opening. A crew shows up with a standard 16x7 steel door, and the header clearance is two inches short, or the track radius doesn't match the rollers the old door used, and now it's a framing problem instead of an install.
That's because Mount Prospect's housing stock centers on 1969, a few years earlier than the wider service area's 1977 median. Openings framed in the late 1960s were often cut to fit single-layer steel doors on a narrower track radius than what ships standard today. Swap in a modern insulated door without checking the header and jamb first, and you're re-framing on install day instead of hanging a door.
This isn't unique to one street or one subdivision - it's the era. If your house went up anywhere near that stretch of the late '60s through the early '70s, the opening was very likely built around hardware nobody makes the same way anymore. We measure before we quote, not after.